Application Support Engineer

3 - 6 Years
Bengaluru

Job Description

Hi,
Greetings From Futures and Careers..!!
Urgent requirement for Application Support Engineer position for Product Based MNC Company in Bangalore.

Pls find the details Below..
Total Exp: 3 yrs to 6 yrs
Location: Bangalore

Detail JD:

Skill Sets

  • Good working knowledge and in-depth understanding of network/infrastructure architecture, service-oriented architecture, Microsoft Windows operating system platforms especially in Windows 2012/2016 server environments, Disaster Recovery, Load Balancer, Firewall, IIS, https protocol, WS certificates, SFTP based transmissions.
  • Experience working in an agile environment with knowledge of leveraging ITIL and DevOps practices.
  • Experience working on ITSM ticketing system like Jira Service Desk.
  • Over 5 years of experience working in SQL Server 2016 database platforms especially in writing queries in T-SQL and performance optimization techniques.
  • Good knowledge and working experience in Splunk and other monitoring tools like SolarWinds, NimSoft and New Relics.
  • 3 years’ experience in Microsoft .NET framework platforms such as ASP.NET CORE, MVC 6, Web API, WCF, ASP.NET Web Forms and C#.
  • 3 years of experience in Supporting Web Service platforms connecting with various internal applications and with external applications. Experience in SOAP and REST based applications.
  • Experience in Application diagnosis, performance optimization techniques, windows perfmon tool and SQL profiling techniques.
  • Expertise in leveraging development and troubleshooting tools like Visual Studio, SQL Server Management Studio, Visual Cron, HangFire, SoapUI, Postman etc
  • Knowledge of supporting and creating SSRS reports and SSIS packages.
  • Knowledge in BizTalk Orchestration, configuration, deployment, administration and maintenance.
  • Knowledge of support and deployment of JBOSS based Java applications is preferred.
  • ITIL and Microsoft based certifications are a plus.


  • Essential Duties and Responsibilities include the following

    Application Support


  • Primarily responsibility for the immediate business team needs and for the maintenance of all applications and technology platforms which helps the organization’s business operations.
  • Technical Expertise in production trouble shooting techniques in front end, service layer and backend databases and provides quick efficient and quality resolutions.
  • Understands and promptly responds to a crisis and provide quick remedies for the continuation of the operations.
  • Coordinates with the internal project teams to notify recurring issues and work with them to get trained on the new projects, features and resolutions getting added to the applications in the production environment.
  • Diagnose, identifies, isolates, and resolves issues in the production environment utilizing various maintenance tools, process and technical experience. Provide quality resolutions meeting the Service level agreements and keep the continuity of the business.
  • Support various internal and external vendor managed applications in the hosted environments and making sure the day to day defects and issues reported by the users are analyzed and addressed.
  • Have an in-depth understanding of the hosted server environments, the various applications deployed, the systems, the platforms supporting those and the 3rd party operational tools. Responsible for learning the interfaces and systems setup between the applications and external entities and ensure their working. On issues, should be able to reach out to the external contacts for further diagnosis and resolutions.
  • Manages all aspects of application software deployments in various software development life cycle based environments, software upgrades, patching activities and support plans.
  • Responsible for co-ordination of the support activities between offshore/onsite support teams and within the onsite support teams in various business locations.
  • Work closely with the different business users of the applications and provide support for their requests and reported issues which are under the scope of the Operations Support activities.
  • Provides on-call support outside of normal business hours per established rotation schedule. Follows the operations support standard processes for escalation and notification procedures.
  • Mentors and trains less experienced staff members on technical resolution of complex problems and application maintenance.
  • Bring proposals and new methodologies for operations support which can increase the productivity and the efficiency of the work and resolutions.
  • Pro-actively recommends solutions, performance improvements by anticipating the demands and understanding the future business projections.
  • Manages the security aspects of the applications under support and ensure there are no breach of PCI, HIPAA or security violations either by the users or by the IT teams against the company’s policies.
  • Responsible to define and control the access for the hosted server environments, applications and systems.
  • Responsible for creation and maintenance of run book type documentations for the frequently happening production issues and ensure those run books are shared and being referred for resolutions.
  • Alerts management to outages, priority issues, reoccurring problems and patterns with internal and external clients.
  • Coordination with organization’s various IT teams such as Helpdesk, Server infrastructure and Network for regular infrastructure maintenance activities which includes but not limited to patching, hardware resource, disk space issues, renewal of server certificates, renewal of support licenses for the 3rd party tools and configuration changes.

  • If your interested please drop resume to
    sowmya.moily@ futuresandcareers.com

    Thanks &Regards,
    Sowmya K
    Sr.Recruitment Consultant
    Futures and Careers

    Keyskills

    Desired Candidate Profile

    Please refer to the Job description above

    Company Profile

    FUTURES AND CAREERS

    FUTURES AND CAREERS is a company that has a definite purpose. We offer Recruitment and Training Services to Companies and Educational Institutions. Success and longevity is directly linked to our Clients’ happiness along with our service delivery. Having been market experts in the areas that we recruit and train, we build long-term futuristic relationships with Employers, Institutions and Candidates in order to seal Win-Win relationships!
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    Contact Company:FUTURES AND CAREERS

    Salary

    Not Disclosed by Recruiter

    Role Category

    Technical Support

    Role

    Technical Support Manager

    Employment Type

    Full Time, Permanent